Privacy Policy

Last updated: April 2026 · Compliant with POPIA

1. Who We Are

Chemsoletech is a South African company operating the online store at chemsoletech.co.za. We are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA), 2013.

2. Information We Collect

We collect the following personal information when you use our store:

• Name and email address (when you register or place an order)
• Shipping address and phone number (for delivery purposes)
• Order history and product preferences
• Session and usage data (via cookies, for site functionality)

3. How We Use Your Information

We use your personal information solely to:

• Process and fulfil your orders
• Send you order confirmations and delivery updates
• Respond to your enquiries
• Improve our website and product offering

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Cookies

We use essential cookies to maintain your session, remember your cart, and ensure secure authentication. No third-party tracking or advertising cookies are used.

5. Third-Party Services

We use the following trusted third-party services, each subject to their own privacy policies:

• Email provider - order and account email delivery.
• Courier partners — your name and delivery address are shared with our courier to fulfil your order.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by South African law. Order records are retained for a minimum of 5 years for accounting and tax compliance.

7. Your Rights Under POPIA

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and associated data
• Object to the processing of your personal information
• Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, contact us at mango@mangodev.org.

8. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. Passwords are stored as one-way cryptographic hashes and are never accessible in plain text.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be indicated by updating the date at the top of this page.